Refund & Cancellation Policy

Subscriptions and billing periods are displayed before payment. To request cancellation or discuss a refund, contact [email protected] with your school name, registered contact and payment reference (never send card numbers, passwords or OTPs).

Cancellation

You may request that your subscription not be renewed. Access for an already paid period is subject to your purchased plan and applicable terms.

Refund requests

Refund eligibility is assessed based on the payment circumstances, service delivered and applicable consumer law. Any approved refund will be processed through the original payment channel where supported.

Payment failures

If money is debited but a subscription is not activated, contact support with the payment reference so the transaction can be investigated.

Before publishing, define and approve your actual cancellation window, refund eligibility and processing timelines. Do not rely on this draft as a final commercial policy.